Holiday Inn Express Peoria North - Glendale, an IHG Hotel

The hotel was clean, everywhere, not just our room.

The breakfast was excellent because of the many options. Hot and cold options and more than most hotels I've visited. It was fresh. But the thing that impressed me most and will bring me back next time was the friendliness of the staff. From the manager, Vitaliy (sp?), to Reanna at the front desk, to the kind breakfast ladies, it made me feel like family was visiting. When I commented on this to the manager, he said we really do feel like family and the staff has been there through COVID. That's impressive so keep up the great work!

We booked this hotel room last minute because we had been driving all day and we needed to get some rest. It was slightly out of the way, but it turned out to be so worth it! I booked my husband and I a room with a king bed because it was our anniversary and we wanted to be able to sleep in bed with the option of having our space or cuddling. My husband has a cpap machine he sleeps with due to sleep apnea. Anyhow, when we arrived I went inside to check us in and there were about 10 men sitting around talking, I didn’t think anything of it at the time. So, Carlos at the front desk checked me in and I couldn’t have been happier with the customer service that he provided us! Even though we had just booked the room, he saw how tired I was and upgraded us free of charge. He said, “I upgraded your room, so you guys can get some sleep.” Apparently, those men in the lobby were the fathers of a bunch of youth baseball teams and if I thought their dads were loud, I surely wouldn’t be able to sleep once the boys woke up. On top of that on the very same floor, there were a bunch of Air Force guys that would be getting up in just a few short hours to get ready to leave, and I guess they weren’t quite either. So, he put us on a different floor and even made sure it was down a ways from the elevator! I was so impressed and grateful! At the time it’s nearly 1am and check out was 11am. I wasn’t sure if he would be able to do it or not, considering everything he’d already done for us, but I knew I was going to struggle to get up that early and getting everything repacked and both of us get showers. So I asked him if we could by chance get a late check out? I was either expecting him to say no, or say the latest I can do is noon (this is the latest I’ve ever heard of for late check out. I would have been thrilled to get the noon, but he said he could do 1pm at the latest. I was so happy with the fact that he was so empathetic and understanding.

We took advantage of the included breakfast each morning..it was a great start to our day..many choices, very clean and always hot coffee!..the blonde woman stocking the area deserves recognition!

Breakfast was very good. Even the decaf coffee was fresh and tasted very good. The bed and pillows were fresh and comfortable.